Genjutsu AI / Policies
Refund Policy
Please contact us if a purchase or generation does not work as expected. Include your account email and purchase reference so we can locate it.
Failed or rejected generations
We reserve credits when you confirm a quoted generation. If the request fails or is rejected before an approved video is delivered, the credit hold is released. This returns credits to your balance; it is not a separate card refund. An unresolved provider request may remain on hold until its outcome can be confirmed.
Successful results
AI results vary. A completed, approved generation uses its quoted credits even if you prefer a different artistic result. Another attempt is a new generation. If the delivered file cannot be played or downloaded, contact us so we can investigate before you pay to retry.
Unused purchased credits
You may request a refund of unused purchased credits through our contact page. We review the purchase, any credits already consumed and the reason for your request. Approved refunds return to the original payment method, and the corresponding credits are removed. Bank processing times vary. Statutory cancellation and refund rights remain unaffected.
Duplicate payments and disputes
If you suspect a duplicate charge or a missing credit grant, send us the purchase reference. Do not purchase again solely because confirmation is delayed. Refunds, reversals and disputes are reconciled with the credit balance. If reversed credits have already been spent, future purchases first restore the resulting shortfall; new generations may be paused while a dispute is reviewed.
Contact
YUAN JUN operates this independent service. For questions about these policies or your account, visit our contact page.
Updated October 5, 2026